Description

In an era marked by rapid digital transformation and unprecedented global disruption, understanding the forces behind employee retention in IT teams has never been more vital. In this timely and rigorously executed doctoral study, Dr. Carl Ryan Tucker provides a deep, empirical exploration into the heart of the issue: why do some IT teams maintain cohesion during crisis while others fracture under pressure?

Focused on the Washington, DC metropolitan area, this qualitative single case study investigates the real-world strategies used by middle managers in a global contracting IT firm who achieved low turnover rates during the COVID-19 pandemic. Through interviews, coding, and thematic analysis, Dr. Tucker uncovers three key pillars of employee retention:

• Leadership style: Clear communication, empathy, and trust-building proved critical in navigating crisis.
• Growth opportunity: Access to advancement, skills development, and meaningful work drove retention.
• Job stressors: Work-life balance and flexible expectations were essential to avoid burnout and disengagement.

Grounded in Herzberg’s Two-Factor Theory of Motivation, this study offers business leaders, HR professionals, and organizational scholars vital insights into the psychological, relational, and strategic factors that shape employee commitment during turbulent times.

Whether you’re facing high attrition in your own organization or simply striving to understand how to lead through uncertainty, Exploring High Turnover of Information Technology Teams During a Global Pandemic is your essential guide to building resilience and retention from the inside out.