DevOps – Dr. Carl Ryan Tucker

ITSM Modernization: From Service Tickets to Autonomous Operations

December 29, 2025 by Dr. Carl Ryan Tucker

Reimagining Service Management for a Cloud-Native World In today’s fast-paced IT environments, the traditional help desk is starting to look like a relic. Service tickets still exist, but they’re no longer the centerpiece of IT Service Management (ITSM). As organizations migrate to cloud-native architectures and embrace agile delivery models, legacy ITIL frameworks built around static …

From DevOps to Platform Engineering: Empowering Scale in Cloud-Native Delivery

December 1, 2025December 1, 2025 by Dr. Carl Ryan Tucker

As cloud-native architectures mature, many DevOps teams are hitting a ceiling. What once served as a nimble bridge between development and operations is now straining under the weight of complex tooling, fragmented workflows, and growing scalability demands. Platform engineering is emerging as a strategic evolution, designed to restore developer velocity, drive consistency, and support enterprise-scale …