Reimagining Service Management for a Cloud-Native World In today’s fast-paced IT environments, the traditional help desk is starting to look like a relic. Service tickets still exist, but they’re no longer the centerpiece of IT Service Management (ITSM). As organizations migrate to cloud-native architectures and embrace agile delivery models, legacy ITIL frameworks built around static …
Enterprises now operate in fragmented environments that span Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), and legacy on-premises systems. Each platform introduces its own configuration paradigms, permission models, APIs, and compliance obligations. This poly-cloud reality has made governance incredibly complex, and it’s pushing organizations to rethink how they manage risk, security, and …
How CIOs and IT executives navigate ethics, digital trust and innovation The pace and scale of change in information technology are dizzying. From generative AI and automated decision‑making to pervasive data collection and edge‑to‑cloud networks, the domain is moving faster than often the institutions built to govern it. For IT executives this raises a vital …
As cloud-native architectures mature, many DevOps teams are hitting a ceiling. What once served as a nimble bridge between development and operations is now straining under the weight of complex tooling, fragmented workflows, and growing scalability demands. Platform engineering is emerging as a strategic evolution, designed to restore developer velocity, drive consistency, and support enterprise-scale …
A Landscape Moving Faster Than Traditional Strategy Can Handle Technology has always moved quickly, but the current pace is different. Entire capability areas that once evolved on multi-year cycles now shift within months (and in some cases, weeks). Cloud modernization, zero trust adoption, automation, and data-centric operations have changed how organizations plan, execute, and sustain …
In 2025, the relationship between artificial intelligence (AI) and politics in the United States is no longer speculative. It’s unfolding in real time. Campaigns, regulators, courts, platforms, and voters are all adjusting to a new terrain. AI tools ranging from generative text and imagery to microtargeting analytics are quietly transforming how political messages are crafted …